Efficiency implies doing things right and effectiveness
implies doing the right things.
Efficiency IT metrics focus on technology and include throughput, which
is the amount of information that can travel through a system at any point in
time. Efficiency metrics include :
- speed
- availability
- accuracy
- Web traffic
- response time.
Effectiveness IT metrics focus on an
organization’s goals, strategies, and objectives . Ideally, an organization wants to operate
with significant increases in both efficiency and effectiveness. Effectiveness metric and include :
- usability
- customer satisfaction
- conversion rates
- financial metrics.
In order to enhance the measurement, there must be a benchmark which is the baseline values the system seek to attain. Benchmarking is a process of continousely measuring system result, comparing the result and identify steps to improve the system performance.
the relation:
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